Shipping and Payment Policy
1. Order Confirmation & Payment
TangelTop accepts prepaid orders only.
Cash on Delivery (COD) is currently not available. All orders must be paid for in full at the time of checkout. Orders are confirmed only after successful payment authorization. Once payment is successfully received, your order will be processed for dispatch.
Why We Do Not Offer Cash on Delivery (COD)
To provide our customers with the best prices and continue offering special sale prices, TangelTop currently operates on a prepaid-only basis. This allows us to process orders smoothly, reduce cancellations and undelivered shipments, and offer our products at special promotional prices. We appreciate your understanding and support.
2. Order Processing & Dispatch
Orders are generally processed and dispatched within 2–5 business days, excluding Sundays and public holidays. Every order is carefully checked and packed before dispatch. Once your order has been shipped, tracking details will be shared with you. During sales, festive seasons, or periods of high demand, processing and dispatch may take slightly longer.
3. Shipping Policy
We ship to the United States, the United Kingdom, and European countries.
- Shipping is FREE on all orders — no minimum spend, no code needed.
- Estimated delivery dates are shown on each product page and again at checkout before you pay.
- Once your order ships, you will receive a confirmation email with tracking information so you can follow your parcel door to door.
4. Delivery Attempts & RTO
Our courier partners may make multiple delivery attempts to deliver your order. If delivery fails due to customer unavailability, an incorrect or incomplete address, refusal to accept the parcel, or incorrect contact details, the shipment may be returned to us as Return to Origin (RTO). Customers are requested to provide accurate shipping and contact information while placing their order.
5. Secure Packaging
All orders are carefully packed to help ensure that products reach you safely. For damaged, missing, or incorrect products, we strongly recommend recording an unboxing video immediately while opening your package. This may be required to process a damage or product-related claim.
6. Order Tracking
Once your order is dispatched, tracking information will be shared with you. Please allow 24–48 hours for the tracking information to become active after dispatch. If you have not received your order within the estimated delivery period, please contact our support team with your order number.
7. Damaged or Incorrect Products
We take every effort to ensure that your order reaches you in perfect condition. If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photographs or videos of the product. An unboxing video may also be requested to verify the issue. Our team will review the request and assist you accordingly.
8. 7-Day Return Policy
At TangelTop, we offer an easy 7-day return policy on eligible products. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under our policy, please contact us within 7 days of delivery.
Products must be unused, unworn, and returned in their original condition with the original packaging and tags intact. Certain products may not be eligible for return due to hygiene or other product-specific reasons. Please refer to our Return & Refund Policy for complete details.
9. Non-Serviceable Locations
If your country is not listed at checkout, please contact us before placing your order and we will do our best to help.