Refund policy

CANCELLATION

Orders can be cancelled within 24 hours of placing the order. To request a cancellation, please contact us at info@tangeltop.com with your order number.

Once the order has been shipped, cancellation requests may not be accepted.

RETURNS / EXCHANGES

We endeavor to ensure that every transaction on our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.

We do accept returns or exchanges for products delivered in perfect condition as per the order placed.

In the unlikely event that you receive a damaged, defective, or incorrect product, please email us at info@tangeltop.com within 24 hours of receiving the product, along with your order number and clear photos/videos of the issue.

Once the issue is verified and approved, we will arrange for a reverse pickup and provide the appropriate resolution.

REFUNDS

Refunds will be provided only for eligible cases, such as receiving a damaged, defective, or incorrect product, subject to verification and approval.

Once your refund is approved and processed, the refund amount will be credited to the original payment method used for the order.

Please note that it may take 5–7 working days for the refund amount to reflect in your bank account or original payment method, depending on your bank/payment provider.

For any refund-related queries, please contact us at info@tangeltop.com.