PRIVACY POLICY

At TangelTop, your privacy is important to us. This Privacy Policy explains how Mekyek Global Services Pvt Ltd, operating under the brand name TangelTop, collects, uses, discloses, stores and protects your personal information when you visit or use our website and purchase our products or services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

ABOUT US

This website is operated by Mekyek Global Services Pvt Ltd, under the brand name TangelTop. Throughout this Privacy Policy, the terms “TangelTop”, “we”, “us” and “our” refer to Mekyek Global Services Pvt Ltd operating under the brand name TangelTop.

TangelTop is the brand through which Mekyek Global Services Pvt Ltd provides fashion, lifestyle and related products to customers through its online store.

INFORMATION WE COLLECT

When you visit our website, create an account, place an order, contact us or otherwise interact with our services, we may collect certain personal information that you voluntarily provide to us. This may include your full name, billing address, shipping address, email address, phone number, account information, order and purchase details, payment-related information, communication preferences and any other information you choose to provide while interacting with our website or customer support team.

When you make a purchase through our website, payment information may be processed by third-party payment service providers. We generally do not directly store complete credit or debit card details on our own servers. Payment information may be securely processed by the relevant payment gateway or payment service provider according to its own privacy policy and security practices.

When you access our website, certain information may also be collected automatically. This may include your IP address, browser type, device type, operating system, approximate location information, pages visited, products viewed, referring website, date and time of visits and general website usage and interaction information.

HOW WE COLLECT INFORMATION

We may collect information when you visit or browse our website, create an account, place an order, subscribe to our communications, contact us by email, phone or other communication channels, submit a review or feedback, participate in promotions, contests or surveys, or interact with our website through cookies and similar technologies.

HOW WE USE YOUR INFORMATION

We may use the information we collect to process and fulfill your orders, arrange delivery, process payments, provide customer support, communicate with you about your orders, manage your customer account, process returns, exchanges and refunds, improve our website, products and services, personalize your shopping experience, understand customer preferences, maintain website security, detect and prevent fraud or unauthorized activity, conduct analytics and business operations, send promotional or marketing communications where permitted by applicable law, comply with legal and regulatory requirements and protect our legal rights and interests.

We use your personal information only for legitimate business purposes and as permitted by applicable law.

COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to provide, maintain and improve our services. Cookies are small data files stored on your device when you visit a website.

We may use cookies to remember your preferences, keep items in your shopping cart, maintain your shopping session, understand how visitors use our website, improve website performance, provide relevant content and advertising, analyze website traffic and help detect security issues or fraudulent activity.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

SHOPIFY

Our online store is hosted on Shopify, which provides us with the e-commerce platform that allows us to sell our products and services to you.

Your information may be processed through Shopify's systems as necessary to provide our online store and related services. Shopify may collect and process information in accordance with its own privacy practices and policies.

PAYMENT PROCESSING

We use third-party payment providers to process payments securely. When you make a payment, certain payment and transaction information may be shared with the relevant payment provider to complete the transaction, verify the payment and help prevent fraud.

Payment service providers may have their own privacy policies governing how they collect, use and protect your information. We encourage you to review the privacy policy of the payment provider used for your transaction.

SHIPPING AND DELIVERY PARTNERS

To fulfill and deliver your orders, we may share necessary information with shipping companies, courier services, logistics providers and other delivery partners. This may include your name, shipping address, phone number and relevant order or delivery information.

We share only the information reasonably necessary to process, fulfill and deliver your order.

THIRD-PARTY SERVICE PROVIDERS

We may work with third-party service providers that help us operate our business and website. These service providers may assist us with payment processing, shipping and logistics, website hosting and technology, analytics, marketing and advertising, customer support, IT services and website security.

These third parties may have access to personal information only to the extent necessary to perform services on our behalf or as otherwise permitted by applicable law.

MARKETING AND COMMUNICATIONS

With your consent where required, or as otherwise permitted by applicable law, we may use your contact information to send you information about new products, special offers, discounts, promotional communications, sale announcements, updates about TangelTop and other marketing communications.

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication or by contacting us.

Even if you opt out of marketing communications, we may still send you important transactional communications, including order confirmations, shipping updates, payment notifications and information relating to your account or purchases.

ANALYTICS AND ADVERTISING

We may use analytics and advertising technologies to understand how customers interact with our website and to improve our marketing activities.

These technologies may collect information relating to pages viewed, products viewed, website interactions, device information, browser information, approximate location and advertising interactions.

We may use third-party advertising and analytics platforms to measure advertising performance and provide relevant advertisements. These third parties may use cookies, pixels or similar technologies in accordance with their own privacy policies.

SOCIAL MEDIA

Our website may contain links or features connected to social media platforms. If you interact with social media features or visit our social media pages, the relevant social media platform may collect information about your interaction according to its own privacy policy.

We are not responsible for the privacy practices of third-party social media platforms.

HOW WE SHARE YOUR INFORMATION

We do not sell or rent your personal information to third parties for their own independent marketing purposes.

We may share your information with service providers, payment processors, shipping and delivery partners, technology providers, analytics and advertising providers, customer support providers and professional advisers where reasonably necessary to operate our business and provide our services.

We may also disclose your information when required to comply with applicable laws, regulations or legal processes, respond to lawful requests from government authorities, protect our rights, property or safety, prevent fraud or security threats, enforce our Terms of Service or protect our customers and other users.

DATA SECURITY

We take reasonable administrative, technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure or destruction.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including completing transactions, providing our services, maintaining business and transaction records, resolving disputes, preventing fraud, enforcing agreements and complying with legal, tax and regulatory obligations.

When personal information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal requirements.

YOUR PRIVACY RIGHTS

Depending on applicable law, you may have certain rights regarding your personal information. These may include the right to request access to personal information we hold about you, request correction of inaccurate information, request deletion of certain personal information, obtain information about how your personal information is used, withdraw consent where processing is based on consent, opt out of certain marketing communications and raise a concern or complaint regarding our handling of your personal information.

To exercise any applicable privacy rights, you may contact us using the contact information provided below. We may need to verify your identity before processing certain requests.

CHILDREN'S PRIVACY

Our website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information without appropriate consent, please contact us. If we become aware that we have collected personal information from a child where such collection is not permitted, we will take reasonable steps to delete the information as required by applicable law.

THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, applications or services. These third-party websites operate independently from TangelTop and may have their own privacy policies and terms.

We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review the privacy policy of any third-party website you visit.

INTERNATIONAL DATA TRANSFERS

Some of our service providers, technology partners or other third parties may process information outside India.

Where personal information is transferred or processed outside your jurisdiction, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable laws and appropriate safeguards.

CHANGES TO THIS PRIVACY POLICY

We may update or modify this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements or privacy practices.

When we make changes, we may update the “Last Updated” date at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

Your continued use of our website after changes to this Privacy Policy are posted may constitute acceptance of the updated policy, to the extent permitted by applicable law.

CONTACT US

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.

Mekyek Global Services Pvt Ltd
Brand Name: TangelTop
Email: info@tangeltop.com

For privacy-related questions or requests, please mention “Privacy Policy” in the subject line of your email so that we can assist you more efficiently.

COMPANY AND BRAND INFORMATION

For clarity, Mekyek Global Services Pvt Ltd is the parent/legal company, and TangelTop is the brand name under which the website and online store are operated.

All references to “TangelTop”, “we”, “us” or “our” in this Privacy Policy refer to Mekyek Global Services Pvt Ltd operating under the brand name TangelTop, unless otherwise stated.